Why is my Benefit Amount Showing as Zero and Locked?

If your benefit amount is showing as ₦0 and the benefit is locked, this may mean that the benefit is not currently available to you based on your organisation's configuration, your individual eligibility, or a requirement that has not yet been met. For some Employee benefits products, access depends on factors such as your employer having the relevant benefit activated, your eligibility for the product, completed verification requirements, salary information, and other product-specific conditions.

The Employee Benefits products have different eligibility requirements. These may include employment duration, salary/loan eligibility, debt-service ratio and other product-specific conditions. Existing issues indicate that a benefit may be unavailable when the relevant product has not been activated for the organisation or when an employee does not yet meet the requirements for the benefit.

For Earned Wage Access (EWA), access is based on earned salary, and the product has additional rules, including a monthly access limit and an unavailable period between the 25th and 5th of each month.

Common ways on how to resolve this

Check whether the benefit is available for your organisation - If the benefit is not enabled for your organisation, contact your HR Admin to confirm whether the product has been activated.
Check whether you meet the requirements for the specific benefit- Different Employee Benefits products have different eligibility requirements. These can include employment duration, salary and other product-specific conditions.
Complete any outstanding verification requirements- If your profile has an outstanding verification step, such as BVN or other required information, complete it and check the benefit again.

Error messages and what they mean

Error message / status	What it means and what to do
Benefit amount: ₦0 / Locked	The benefit is currently unavailable to you. Confirm that your organisation has activated the benefit and that you meet the applicable eligibility requirements. If these have been confirmed and the benefit remains locked, contact support.
Benefit unavailable	The benefit may not have been activated for your organisation or you may not currently meet the product's eligibility requirements. Contact your HR Admin to confirm activation and check your eligibility.
Verification required	A required verification step may be incomplete. Check your profile and complete any outstanding verification requirements before trying again.

If you have met all the applicable requirements, but the amount remains ₦0 and locked, please contact support and provide your employee ID, company name, benefit type, and a screenshot of the locked/₦0 benefit so the issue can be reviewed

You can contact our Support team through any of the following channels:

Email: support@seamlesshr.com
Phone: 0201 330 6080
WhatsApp: +234 916 653 6169
In-app chat: Send us a message using the chat feature on the system.