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Financial Products
Find helpful guides, answers to common questions, and support to make your benefits experience seamless. Explore everything you need to know about accessing and using them
ESS
- I can't login to the breeze app
- HOW TO VIEW ACTIVE LOANS/LOAN HISTORY ON NEW ESS
- How Employees can access Employee Benefits on Breeze payer
- How do I reset password on Breezepayer
- Unable to verify BVN error
- Applicant NIN field is required error: how do I resolve this?
- A Particular Loan Is Not Showing in My Active Loans
- Service Temporarily Unavailable on Loan Page After Mandate Setup
- You Have Reached the Maximum Number of Loans Allowed at a Time — What Does This Mean?
- Why is my Benefit Amount Showing as Zero and Locked?
- Why Am I Seeing an “Insufficient Time in Company” Error When Applying for a Loan?
- How to Liquidate your loan on Breeze - New ESS
- How Do I Check My Loan Balance on Breeze
- Bank not supported during Mandate setup, how do I proceed?
- How Do I Check My Loan History and Active Loans?
- What do Cash, Rewards, and Offers mean, and how can I use them?
- Why does my loan show as unavailable even though I have taken a loan before?"
- PFA or RSA details are wrong or failing verification
- An Employee's Bank Account Number Won't Validate
- How do I update or change an existing direct debit mandate bank account?
- My mandate is set up but no deduction is happening
- I can't see my loan history and active loan on the breeze app
- Why am I seeing a different amount on mandate approval?
- OTP not received when trying to complete a payment on Payer
- More money was deducted than my repayment amount
- Where do I send money to repay my loan manually?
- How to Liquidate Your Loan on your ESS
- Salary deduction happened but loan balance hasn't changed
- How does loan repayment work?
- How long should I wait for a loan to be credited?
- The loan went to the wrong account
- I have paid back the loan but it still shows as outstanding.
- I made the ₦50 payment successfully, but the mandate is still not confirming the payment.
- Configuration error when setting up direct debit mandate.
- The loan amount showing is different from what I expected
- My loan was approved but the money hasn't been credited.
- My direct debit mandate setup keeps failing or timing out during the application
- How do I set up a Direct Debit Mandate during my loan application?
- I am unable to proceed with my loan application because the Apply/Continue button is greyed out
- I got an error while applying for a loan — what does it mean?"
- Why am I not eligible for the employee benefits. (Salary Advance, Earned Wage Salary, Flexi, Maxi)
- I can't see the benefits option on my Breeze app, how do I access it?
- How does Employee Benefits Work (Salary Advance, Earned Salary, Flexi, Maxi)
- How to Buy Airtime on Breeze - New ESS
- My Bank Is Not Supported for Direct Debit Mandate, What Can I Do?
- What interest rate does Breeze charge on loans? All loans
- What Is a Credit Score and How Does It Affect My Loan Access?
- DTI Error When Applying for a Loan - Breeze - New ESS
- How to Buy Data on Breeze - NEW ESS
- How to buy Electricity on Breeze - New ESS
- HOW TO APPLY FOR SALARY ADVANCE AS AN EMPLOYEE -NEW ESS
- How to access Flexi and Maxi Benefits- Loans
- How to view active benefits and benefits history
- How to make electricity payment on Breeze
- How to Purchase Airtime on Breeze - NEW ESS
- How to Purchase Data on Breeze
- Release Notes: Benefits V2 on Breeze
- HOW TO APPLY FOR FLEXI LOAN AS AN EMPLOYEE ON THE NEW ESS
- How to Access Earned Salary on Breeze - New ESS
Admin
- Frequently Asked Questions on Breeze Payer
- How Admins Can Access Employee Benefits on the Breeze payer Platform
- How to Login to Breeze payer on HRMS
- Some Employees Show "Failed" — How Do I Sort This? How Do I Retry the Payment?
- Payment Stuck on "Processing" or "Progressing" for Hours? Here's What to Do
- How can I spool report on breezepayer?
- How do I get pension payment receipts or remittance evidence?
- How do I create roles and permissions on BreezePayer?
- How do I make a single transfer out of the payment account? (Payer)
- How Does Payroll Financing Work and How Can I Access It?
- What is the maximum balance that can be held in the payment account on Breeze Payer
- Transaction initiated but not credited to the payment account
- Unable to Fund the Payment Account Due to Payment Gateway Issue
- How Do I Create a Payment Account on Payer?
- How Do I Approve Payment Requests?
- How Do I Create an Approval Workflow on Breezepayer?
- What Is a Category and How Do I Create Categories on Breeze Payer
- How Do I Add Beneficiaries (Single and Bulk Upload)?Breeze payer
- I Can't Log In to the Breeze Payer Portal
- How to run a payroll from start to finish on Breeze Payer? (Net payment and other payment)
- How to Get Started on Payer as a Company
- No Payment Account Balance Available to Retry a Failed Payment - Breeze payer
- App Balance Does Not Match the Statement of Account - Breeze Payer
- Payment Status Shows “Failed” but the Employee Was Debited
- Payment Status Is Unclear — How Do I Confirm the Transaction Status?
- Payment Failed but My Account Was Debited
- Transfer Completed but Receiver Has Not Received the Funds
- How Do I Update Beneficiary Details on Breezepayer?
- An employee was paid twice, how do I fix it?
- How can I spool report on breeze payer?
- How does employee loans work on breezepayer and how can we access it?
- How do I process pension payments through Breeze Payer?
- How to set pension information on payer
- Payment failed due to bank error, how do I update the bank details
- How do we reduce transaction retry waiting time on payer?
- How to set up profiles on Breezepayer (Personal, Company profile, Company profiling)
- How to download statement of account on Breeze payer
- How Do I Fund My Payment Account on Breeze Payer
- How do I turn on benefits access for my employees?
- Navigating the Breeze Payer Dashboard – Key Features Overview.
- How to access and update your company’s pension information on Breeze Payer.
- How to add a new teammate to your Breeze Payer account
- How to download report on Breeze Payer