--- title: Financial Products | Knowledge base description: Find helpful guides, answers to common questions, and support to make your benefits experience seamless. Explore everything you need to know about accessing and using them --- [Skip to content](https://support.seamlesshr.com/financial-products#main-content) English Show submenu for translations [More support](https://support.seamlesshr.com/kb-tickets/new) ![Logo-1.png\]](https://support.seamlesshr.com/hs-fs/hubfs/Logo-1.png?height=25&name=Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.seamlesshr.com/kb-tickets/new) - Go to seamlesshr.com Go to seamlesshr.com Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://support.seamlesshr.com/) 2. [Financial Products](https://support.seamlesshr.com/financial-products) # Financial Products Find helpful guides, answers to common questions, and support to make your benefits experience seamless. Explore everything you need to know about accessing and using them - [How Do I Check My Payment Account Balance on Breeze Payer](https://support.seamlesshr.com/how-do-i-check-my-payment-account-balance-on-breeze-payer) - [How is my personal data protected on Breeze?](https://support.seamlesshr.com/how-is-my-personal-data-protected-on-breeze) - [Is Breeze Licensed and Regulated in Nigeria?](https://support.seamlesshr.com/is-breeze-licensed-and-regulated-in-nigeria) ## ESS - [More money was deducted than my repayment loan amount - Breeze](https://support.seamlesshr.com/more-money-was-deducted-than-my-repayment-amount) - [Where do I send money to repay my loan manually on Breeze](https://support.seamlesshr.com/where-do-i-send-money-to-repay-my-loan-manually) - [A Particular Loan Is Not Showing in My Active Loans on Breeze](https://support.seamlesshr.com/a-particular-loan-is-not-showing-in-my-active-loans) - [HOW TO APPLY FOR FLEXI LOAN AS AN EMPLOYEE ON BREEZE - THE NEW ESS](https://support.seamlesshr.com/how-to-apply-for-flexi-loan-as-an-employee-on-the-new-ess) - [I can't login to the breeze app](https://support.seamlesshr.com/i-cant-login-to-the-breeze-app) - [HOW TO VIEW ACTIVE LOANS/LOAN HISTORY ON NEW ESS](https://support.seamlesshr.com/how-to-view-active-loans/loan-history-on-new-ess) - [How Employees can access Employee Benefits on Breeze payer](https://support.seamlesshr.com/how-employees-can-access-employee-benefits) - [How do I reset password on Breezepayer](https://support.seamlesshr.com/how-do-i-reset-password-on-breezepayer) - [Unable to verify BVN error](https://support.seamlesshr.com/unable-to-verify-bvn-error-how-do-i-resolve-this) - [Applicant NIN field is required error: how do I resolve this?](https://support.seamlesshr.com/applicant-nin-field-is-required-error-how-do-i-resolve-this) - [Service Temporarily Unavailable on Loan Page After Mandate Setup](https://support.seamlesshr.com/service-temporarily-unavailable-on-loan-page-after-mandate-setup) - [You Have Reached the Maximum Number of Loans Allowed at a Time — What Does This Mean?](https://support.seamlesshr.com/i-received-a-you-have-reached-the-maximum-number-of-loans-at-a-time-error-what-does-this-mean-and-how-do-i-proceed) - [Why is my Benefit Amount Showing as Zero and Locked?](https://support.seamlesshr.com/why-is-my-benefit-amount-showing-as-zero-and-locked) - [Why Am I Seeing an “Insufficient Time in Company” Error When Applying for a Loan?](https://support.seamlesshr.com/i-received-an-insufficient-time-in-company-error-even-though-i-have-met-the-required-employment-period-for-a-loan.-why-is-this-happening-and-what-should-i-do) - [How to Liquidate your loan on Breeze - New ESS](https://support.seamlesshr.com/how-to-liquidate-your-loan-on-breeze-new-ess-) - [How Do I Check My Loan Balance on Breeze](https://support.seamlesshr.com/how-do-i-check-my-loan-balance) - [Bank not supported during Mandate setup, how do I proceed?](https://support.seamlesshr.com/bank-not-supported-during-mandate-setup-how-do-i-proceed-) - [How Do I Check My Loan History and Active Loans?](https://support.seamlesshr.com/how-do-i-check-my-loan-history-and-active-loans) - [What do Cash, Rewards, and Offers mean, and how can I use them?](https://support.seamlesshr.com/what-do-cash-rewards-and-offers-mean-and-how-can-i-use-them) - [Why does my loan show as unavailable even though I have taken a loan before?"](https://support.seamlesshr.com/why-does-my-loan-show-as-unavailable-even-though-i-have-taken-a-loan-before) - [PFA or RSA details are wrong or failing verification](https://support.seamlesshr.com/pfa-or-rsa-details-are-wrong-or-failing-verification) - [An Employee's Bank Account Number Won't Validate](https://support.seamlesshr.com/an-employees-bank-account-number-wont-validate) - [How do I update or change an existing direct debit mandate bank account?](https://support.seamlesshr.com/how-do-i-update-or-change-an-existing-direct-debit-mandate) - [My mandate is set up but no deduction is happening](https://support.seamlesshr.com/my-mandate-is-set-up-but-no-deduction-is-happening) - [I can't see my loan history and active loan on the breeze app](https://support.seamlesshr.com/i-cant-see-my-loan-history-and-active-loan-on-the-breeze-app) - [Why am I seeing a different amount on mandate approval?](https://support.seamlesshr.com/why-am-i-seeing-a-different-amount-on-mandate-approval) - [OTP not received when trying to complete a payment on Payer](https://support.seamlesshr.com/otp-not-received-when-trying-to-complete-a-payment-on-payer) - [How to Liquidate Your Loan on your ESS](https://support.seamlesshr.com/how-to-liquidate-your-loan-on-your-ess) - [Salary deduction happened but loan balance hasn't changed](https://support.seamlesshr.com/salary-deduction-happened-but-loan-balance-hasnt-changed) - [How does loan repayment work?](https://support.seamlesshr.com/how-does-loan-repayment-work) - [How long should I wait for a loan to be credited?](https://support.seamlesshr.com/how-long-should-i-wait-for-a-loan-to-arrive) - [The loan went to the wrong account](https://support.seamlesshr.com/the-loan-went-to-the-wrong-account) - [I have paid back the loan but it still shows as outstanding.](https://support.seamlesshr.com/i-have-paid-back-the-loan-but-it-still-shows-as-outstanding) - [I made the ₦50 payment successfully, but the mandate is still not confirming the payment.](https://support.seamlesshr.com/i-made-the-50-payment-successfully-but-the-mandate-is-still-not-confirming-the-payment) - [Configuration error when setting up direct debit mandate.](https://support.seamlesshr.com/configuration-error-when-setting-up-mandate) - [The loan amount showing is different from what I expected](https://support.seamlesshr.com/the-loan-amount-showing-is-different-from-what-i-expected) - [My loan was approved but the money hasn't been credited.](https://support.seamlesshr.com/my-loan-was-approved-but-the-money-hasnt-been-credited) - [My direct debit mandate setup keeps failing or timing out during the application](https://support.seamlesshr.com/my-direct-debit-setup-keeps-failing-or-timing-out-during-the-application) - [How do I set up a Direct Debit Mandate during my loan application?](https://support.seamlesshr.com/how-do-i-set-up-a-direct-debit-mandate-during-my-loan-application) - [I am unable to proceed with my loan application because the Apply/Continue button is greyed out](https://support.seamlesshr.com/i-am-unable-to-proceed-with-my-loan-application-because-the-apply/continue-button-is-greyed-out) - [I got an error while applying for a loan — what does it mean?"](https://support.seamlesshr.com/i-got-an-error-while-applying-for-a-loan-what-does-it-mean) - [Why am I not eligible for the employee benefits. (Salary Advance, Earned Wage Salary, Flexi, Maxi)](https://support.seamlesshr.com/why-am-i-not-eligible-for-the-benefits-salary-advance-earned-salary-flexi-maxi) - [I can't see the benefits option on my Breeze app, how do I access it?](https://support.seamlesshr.com/i-cant-see-the-benefits-option-on-my-breeze-app-how-do-i-access-it) - [How does Employee Benefits Work (Salary Advance, Earned Salary, Flexi, Maxi)](https://support.seamlesshr.com/how-does-employee-benefits-work-salary-advance-earned-salary-flexi-maxi) - [How to Buy Airtime on Breeze - New ESS](https://support.seamlesshr.com/how-to-buy-airtime-on-breeze-new-ess) - [My Bank Is Not Supported for Direct Debit Mandate, What Can I Do?](https://support.seamlesshr.com/my-bank-is-not-supported-for-direct-debit-mandate-what-can-i-do) - [What interest rate does Breeze charge on loans? All loans](https://support.seamlesshr.com/what-interest-rate-does-breeze-charge-on-loans-all-loans) - [What Is a Credit Score and How Does It Affect My Loan Access?](https://support.seamlesshr.com/what-is-a-credit-score-and-how-does-it-affect-my-loan-access) - [DTI Error When Applying for a Loan - Breeze - New ESS](https://support.seamlesshr.com/dti-error-when-applying-for-loan) - [How to Buy Data on Breeze - NEW ESS](https://support.seamlesshr.com/how-to-buy-data-on-breeze-new-ess) - [How to buy Electricity on Breeze - New ESS](https://support.seamlesshr.com/how-to-buy-electricity-on-breeze) - [HOW TO APPLY FOR SALARY ADVANCE AS AN EMPLOYEE -NEW ESS](https://support.seamlesshr.com/how-to-apply-for-salary-advance-as-an-employee-new-ess) - [How to access Flexi and Maxi Benefits- Loans](https://support.seamlesshr.com/how-to-access-flexi-and-maxi-benefits) - [How to view active benefits and benefits history](https://support.seamlesshr.com/how-to-view-active-benef) - [How to make electricity payment on Breeze](https://support.seamlesshr.com/how-to-purchase-airtime-on-breeze-0-0) - [How to Purchase Airtime on Breeze - NEW ESS](https://support.seamlesshr.com/how-to-purchase-airtime-on-breeze) - [How to Purchase Data on Breeze](https://support.seamlesshr.com/how-to-purchase-airtime-on-breeze-0) - [Release Notes: Benefits V2 on Breeze](https://support.seamlesshr.com/release-notes-benefits-v2-on-breeze) - [How to Access Earned Salary on Breeze - New ESS](https://support.seamlesshr.com/how-to-access-earned-salary-on-breeze) See less ▼ ## Admin - [Frequently Asked Questions on Breeze Payer](https://support.seamlesshr.com/frequently-asked-questions-on-breeze-payer) - [How Admins Can Access Employee Benefits on the Breeze payer Platform](https://support.seamlesshr.com/how-admins-can-access-employee-benefits-on-the-pay-app-platform) - [How to Login to Breeze payer on HRMS](https://support.seamlesshr.com/how-admins-log-in-after-the-prespare-migration) - [Some Employees Show "Failed" — How Do I Sort This? How Do I Retry the Payment?](https://support.seamlesshr.com/some-employees-show-failed-how-do-i-sort-this-how-do-i-retry-the-payment) - [Payment Stuck on "Processing" or "Progressing" for Hours? Here's What to Do](https://support.seamlesshr.com/payment-stuck-on-processing-or-progressing-for-hours-heres-what-to-do) - [How can I spool report on breezepayer?](https://support.seamlesshr.com/how-can-i-spool-report-on-breezepayer) - [How do I get pension payment receipts or remittance evidence?](https://support.seamlesshr.com/how-do-i-get-pension-payment-receipts-or-remittance-evidence) - [How do I create roles and permissions on BreezePayer?](https://support.seamlesshr.com/how-do-i-create-roles-and-permissions-on-breezepayer) - [How do I make a single transfer out of the payment account? (Payer)](https://support.seamlesshr.com/how-do-i-make-a-single-transfer-out-of-the-payment-account-payer) - [How Does Payroll Financing Work and How Can I Access It?](https://support.seamlesshr.com/how-does-payroll-financing-work-and-how-can-i-access-it) - [What is the maximum balance that can be held in the payment account on Breeze Payer](https://support.seamlesshr.com/what-is-the-maximum-balance-that-can-be-held-in-the-payment-account-) - [Transaction initiated but not credited to the payment account](https://support.seamlesshr.com/transaction-initiated-but-not-credited-to-the-payment-account-) - [Unable to Fund the Payment Account Due to Payment Gateway Issue](https://support.seamlesshr.com/i-cant-fund-the-payment-account-moniepoint-or-payment-gateway-issue) - [How Do I Create a Payment Account on Payer?](https://support.seamlesshr.com/how-do-i-create-a-payment-account-on-payer) - [How Do I Approve Payment Requests?](https://support.seamlesshr.com/-) - [How Do I Create an Approval Workflow on Breezepayer?](https://support.seamlesshr.com/how-do-i-create-an-approval-workflow) - [What Is a Category and How Do I Create Categories on Breeze Payer](https://support.seamlesshr.com/what-is-a-category-and-how-do-i-create-categories) - [How Do I Add Beneficiaries (Single and Bulk Upload)?Breeze payer](https://support.seamlesshr.com/how-do-i-add-beneficiaries-single-and-bulk-upload) - [I Can't Log In to the Breeze Payer Portal](https://support.seamlesshr.com/what-i-cant-log-in-to-the-breeze-payer-portal-question-is-your-article-answering) - [How to run a payroll from start to finish on Breeze Payer? (Net payment and other payment)](https://support.seamlesshr.com/how-to-run-a-payroll-from-start-to-finish-on-breeze-payer-net-payment-and-other-payment) - [How to Get Started on Payer as a Company](https://support.seamlesshr.com/how-to-get-started-on-payer-as-a-company-) - [No Payment Account Balance Available to Retry a Failed Payment - Breeze payer](https://support.seamlesshr.com/no-payment-account-balance-available-to-retry-a-failed-payment) - [App Balance Does Not Match the Statement of Account - Breeze Payer](https://support.seamlesshr.com/the-balance-in-the-app-doesnt-match-the-statement-of-account) - [Payment Status Shows “Failed” but the Employee Was Debited](https://support.seamlesshr.com/payment-status-failed-but-the-employee-was-debited) - [Payment Status Is Unclear — How Do I Confirm the Transaction Status?](https://support.seamlesshr.com/payment-status-is-undefined-or-unclear-how-do-i-confirm-what-happened) - [Payment Failed but My Account Was Debited](https://support.seamlesshr.com/payment-failed-but-the-payment-account-was-already-debited) - [Transfer Completed but Receiver Has Not Received the Funds](https://support.seamlesshr.com/transfer-was-sent-from-the-payment-account-but-the-receiver-has-not-received-i) - [How Do I Update Beneficiary Details on Breezepayer?](https://support.seamlesshr.com/how-do-i-update-beneficiary-details) - [An employee was paid twice, how do I fix it?](https://support.seamlesshr.com/an-employee-was-paid-twice-how-do-i-fix-it) - [How can I spool report on breeze payer?](https://support.seamlesshr.com/how-can-i-spool-report-on-breeze-payer) - [How does employee loans work on breezepayer and how can we access it?](https://support.seamlesshr.com/how-does-employee-loans-work-on-breezepayer-and-how-can-we-access-it-) - [How do I process pension payments through Breeze Payer?](https://support.seamlesshr.com/how-do-i-process-pension-payments-through-breeze-payer) - [How to set pension information on payer](https://support.seamlesshr.com/how-to-set-pension-information) - [Payment failed due to bank error, how do I update the bank details](https://support.seamlesshr.com/payment-failed-due-to-bank-error-details-error-how-do-i-update-the-bank-details) - [How do we reduce transaction retry waiting time on payer?](https://support.seamlesshr.com/-how-do-we-reduce-transaction-retry-waiting-time-on-payer) - [How to set up profiles on Breezepayer (Personal, Company profile, Company profiling)](https://support.seamlesshr.com/how-to-set-up-profiles-on-breezepayer-personal-company-profile-company-profiling) - [How to download statement of account on Breeze payer](https://support.seamlesshr.com/how-to-download-statement-of-account) - [How Do I Fund My Payment Account on Breeze Payer](https://support.seamlesshr.com/how-do-i-fund-my-payment-account-on-breeze-payer) - [How do I turn on benefits access for my employees?](https://support.seamlesshr.com/how-do-i-turn-on-benefits-access-for-my-employees) - [Navigating the Breeze Payer Dashboard – Key Features Overview.](https://support.seamlesshr.com/navigating-the-breeze-payer-dashboard-key-features-overview) - [How to access and update your company’s pension information on Breeze Payer.](https://support.seamlesshr.com/how-to-access-and-update-your-companys-pension-information-on-breeze-payer) - [How to add a new teammate to your Breeze Payer account](https://support.seamlesshr.com/how-5-1752686161351) - [How to download report on Breeze Payer](https://support.seamlesshr.com/how-to-download-report-on-breeze-payer) See less ▼ - [Human Resource Management System](https://support.seamlesshr.com/human-resource-management-system) - [Exit Management](https://support.seamlesshr.com/exit-management#main-content) - [Employee Self Service (ESS)](https://support.seamlesshr.com/exit-management#employee-self-service-ess) - [Admin](https://support.seamlesshr.com/exit-management#admin) - [FAQs](https://support.seamlesshr.com/exit-management#faqs) - [Recruitment Management System](https://support.seamlesshr.com/recruitment-management-system#main-content) - [Admin](https://support.seamlesshr.com/recruitment-management-system#admin) - [Employee Self Service (ESS)](https://support.seamlesshr.com/recruitment-management-system#employee-self-service-ess) - [FAQs](https://support.seamlesshr.com/recruitment-management-system#faqs) - [Applicants](https://support.seamlesshr.com/recruitment-management-system#applicants) - [Learning Management System](https://support.seamlesshr.com/learning-management-system#main-content) - [Employee Self Service (ESS)](https://support.seamlesshr.com/learning-management-system#employee-self-service-ess) - [Admin](https://support.seamlesshr.com/learning-management-system#admin) - [FAQs](https://support.seamlesshr.com/learning-management-system#faqs) - [New Leaf](https://support.seamlesshr.com/learning-management-system#new-leaf) - [Seamless Payroll](https://support.seamlesshr.com/seamless-payroll#main-content) - [SeamlessPayroll](https://support.seamlesshr.com/seamless-payroll#seamlesspayroll) - [FAQs](https://support.seamlesshr.com/seamless-payroll#faqs) - [Setup Videos](https://support.seamlesshr.com/seamless-payroll#setup-videos) - [Admin](https://support.seamlesshr.com/seamless-payroll#admin) - [Employee Self Service (ESS)](https://support.seamlesshr.com/seamless-payroll#employee-self-service-ess) - [SeamlessPerformance](https://support.seamlesshr.com/seamlessperformance#main-content) - [Videos](https://support.seamlesshr.com/seamlessperformance#videos) - [FAQs](https://support.seamlesshr.com/seamlessperformance#faqs) - [Help guides](https://support.seamlesshr.com/seamlessperformance#help-guides) - [Admin](https://support.seamlesshr.com/seamlessperformance#admin) - [Employee Self Service (ESS)](https://support.seamlesshr.com/seamlessperformance#employee-self-service-ess) - [HOD/Supervisor](https://support.seamlesshr.com/seamlessperformance#hod-supervisor) - [Reports & Analytics](https://support.seamlesshr.com/reports-analytics#main-content) - [User Guides](https://support.seamlesshr.com/reports-analytics#user-guides) - [Admin](https://support.seamlesshr.com/reports-analytics#admin) - [FAQs](https://support.seamlesshr.com/reports-analytics#faqs) - [Reports for Half Year](https://support.seamlesshr.com/reports-analytics#reports-for-half-year) - [Leave Module](https://support.seamlesshr.com/leave-module#main-content) - [Admin](https://support.seamlesshr.com/leave-module#admin) - [Employee Self Service (ESS)](https://support.seamlesshr.com/leave-module#employee-self-service-ess) - [HOD/Supervisor](https://support.seamlesshr.com/leave-module#hod-supervisor) - [FAQs](https://support.seamlesshr.com/leave-module#faqs) - [HRIS](https://support.seamlesshr.com/hris#main-content) - [Admin](https://support.seamlesshr.com/hris#admin) - [Employee Self Service (ESS)](https://support.seamlesshr.com/hris#employee-self-service-ess) - [HOD/Supervisor](https://support.seamlesshr.com/hris#hod-supervisor) - [FAQs](https://support.seamlesshr.com/hris#faqs) - [Approval Workflow](https://support.seamlesshr.com/approval-workflow#main-content) - [Admin](https://support.seamlesshr.com/approval-workflow#admin) - [Disciplinary Module](https://support.seamlesshr.com/disciplinary-module#main-content) - [Admin](https://support.seamlesshr.com/disciplinary-module#admin) - [Employee Self Service (ESS)](https://support.seamlesshr.com/disciplinary-module#employee-self-service-ess) - [HOD/Supervisor](https://support.seamlesshr.com/disciplinary-module#hod-supervisor) - [FAQs](https://support.seamlesshr.com/disciplinary-module#faqs) - [Announcement Module](https://support.seamlesshr.com/announcement-module#main-content) - [Admin](https://support.seamlesshr.com/announcement-module#admin) - [FAQs](https://support.seamlesshr.com/announcement-module#faqs) - [Loan Module](https://support.seamlesshr.com/loan-module#main-content) - [Admin](https://support.seamlesshr.com/loan-module#admin) - [FAQs](https://support.seamlesshr.com/loan-module#faqs) - [Employee Self Service (ESS)](https://support.seamlesshr.com/loan-module#employee-self-service-ess) - [HOD/Supervisor](https://support.seamlesshr.com/loan-module#hod-supervisor) - [Redeployment Module](https://support.seamlesshr.com/redeployment-module#main-content) - [Employee Self Service (ESS)](https://support.seamlesshr.com/redeployment-module#employee-self-service-ess) - [Admin](https://support.seamlesshr.com/redeployment-module#admin) - 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