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Transfer Was Sent from the Payment Account, but the Receiver Has Not Received It


  1. Check the payment status on the admin end first. Confirm whether the transfer shows as Successful.
  2. If the payment status shows Successful but the beneficiary has not received the funds, share the payment reference with the beneficiary and advise them to contact their bank for further assistance.
  3. If the issue persists, contact our Support Team via the in-app Live Chat, email at support@seamlesshr.com, or WhatsApp on 0916 653 6169. Kindly provide the payment statement and all relevant transaction details to help the team investigate the issue.