--- title: TIME MANAGEMENT FAQS description: Below are frequently asked questions on the Time management module --- [Skip to content](https://support.seamlesshr.com/time-management-faqs#main-content) English Show submenu for translations [More support](https://support.seamlesshr.com/kb-tickets/new?hsLang=en) ![Logo-1.png\]](https://support.seamlesshr.com/hs-fs/hubfs/Logo-1.png?height=25&name=Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.seamlesshr.com/kb-tickets/new) - Go to seamlesshr.com Go to seamlesshr.com Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://support.seamlesshr.com/?hsLang=en) 2. [SeamlessTime](https://support.seamlesshr.com/seamlesstime?hsLang=en) 3. [Admin (1)](https://support.seamlesshr.com/seamlesstime?hsLang=en#admin-1) # TIME MANAGEMENT FAQS ## Below are frequently asked questions on the Time management module **1.An employee clocked in via the biometric device but I can't see the attendance record. What could be the reason?** **Answer:** Kindly check the employee's attendance ID on the device manager page to be sure the employee has an ID. ![Screenshot 2025-08-14 at 3.15.58 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%203.15.58%20PM.png?width=670&height=316&name=Screenshot%202025-08-14%20at%203.15.58%20PM.png) If there is an ID, you can also check if the ID is not in use by another employee(a case of same ID being used by two employees). **2. Employees are clocking in via biometric device but their records either does not show or are marked as absent. What could be the reason?** **Answer:** You need to check if the device is active on the device manager page. If the last activity date does not show a recent date, then you need to check the device connectivity with your internal IT team. Once this is restored, kindly proceed to push status and the records will be updated. **3. An employee tried to clock in on ESS but got the error message stating "You have not been added to a schedule". What could be the reason?![Screenshot 2025-08-12 at 3.23.39 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-12%20at%203.23.39%20PM.png?width=670&height=727&name=Screenshot%202025-08-12%20at%203.23.39%20PM.png)** **Answer:** This means that the employee is not included in a schedule. Admin needs to check the schedule created to be sure the employee is active on the schedule. ***Ensure you are checking both active and inactive employees part on the schedule.![Screenshot 2025-08-12 at 3.25.49 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-12%20at%203.25.49%20PM.png?width=670&height=152&name=Screenshot%202025-08-12%20at%203.25.49%20PM.png)*** ***If the employee is on the schedule and the same thing is still experienced, admin needs to check to be sure the schedule is active(i.e end date has not elapsed)![Screenshot 2025-08-12 at 3.35.30 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-12%20at%203.35.30%20PM.png?width=670&height=187&name=Screenshot%202025-08-12%20at%203.35.30%20PM.png)*** ***4. Employee is on an active schedule but noticed that the clock-in button is greyed out. What could be the reason for this?![Screenshot 2025-08-12 at 3.33.27 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-12%20at%203.33.27%20PM.png?width=670&height=687&name=Screenshot%202025-08-12%20at%203.33.27%20PM.png)*** ***Answer: Admin needs to check the schedule setup to confirm the timezone setup for that schedule. If the timezone is not the same, then the employee is not yet eligible to clock -in on the timezone he/she belongs.![Screenshot 2025-08-12 at 3.36.47 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-12%20at%203.36.47%20PM.png?width=670&height=325&name=Screenshot%202025-08-12%20at%203.36.47%20PM.png)*** ***To correct this, admin can update the timezone to be the same and employee will be able to clock-in.*** **5.Admin added an employee to a schedule but noticed the employee is not showing on it.** **Answer:** Admin needs to check if the employee is under "Inactive employees" on the schedule. If the employee is under inactive, admin should republish the schedule to make the employee active on the schedule. **6. An employee on a shift plan tried to clock-in today and instead of the system recording it as a clock-in, it clocked the employee out for the previous shift. Why is this happening?** **Answer:** The admin needs to check the time management settings page and confirm if the setup permits automatic clock-out or employees have to clock-out themselves.![Screenshot 2025-08-14 at 3.25.57 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%203.25.57%20PM.png?width=670&height=316&name=Screenshot%202025-08-14%20at%203.25.57%20PM.png) If it is set as "No", the system will not clock the person out until another clock-in attempt is done which is the reason for this experience. **7. An employee who is added to a geofence is unable to clock-in via web and we can confirm that web clock-in is part of the clock-in mode.** **Answer:** This is happening because the option to allow web clock-in when employee is in active geofence is toggled as "No".![Screenshot 2025-08-14 at 3.30.42 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%203.30.42%20PM.png?width=670&height=316&name=Screenshot%202025-08-14%20at%203.30.42%20PM.png) **8. An admin is unable to access the Time management module with the Manager's access but another admin who has the same permission as mine is able to see it.** **Answer:** Manager's access on Time management module is automatically visible if you have subordinates(direct reports) under you. **9. I tried to clock-in 10 minutes after the actual resumption time and the system marked me as absent.** **Answer:** Check-in with your admin to confirm the duration setup for absence to start counting on the schedule. This experience shows that the setup marks employees as absent after 10 minutes.![Screenshot 2025-08-14 at 3.49.52 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%203.49.52%20PM.png?width=670&height=316&name=Screenshot%202025-08-14%20at%203.49.52%20PM.png) 10.An employee worked overtime from Tuesday to Thursday but the system is only counting for Tuesday and Wednesday. What could be the reason? Answer: Admin needs to check the overtime policy setup and confirm that Tuesday to Thursday was checked as overtime days.![Screenshot 2025-08-14 at 3.56.05 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%203.56.05%20PM.png?width=670&height=374&name=Screenshot%202025-08-14%20at%203.56.05%20PM.png) ![Screenshot 2025-08-14 at 3.55.12 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%203.55.12%20PM.png?width=670&height=801&name=Screenshot%202025-08-14%20at%203.55.12%20PM.png)**11. I exported attendance record on the Time management module, but the email received has no export link. The email is empty. What could be the reason?** **Answer:** Kindly advise your IT team to whitelist **noreply@seamlesshr.com**. This typically resolves the issue by preventing email security filters from blocking or stripping the export content. If the issue persists after whitelisting **noreply@seamlesshr.com**, kindly contact our Support team for further assistance and investigation. **12. Employees keep getting prompts to clock-in on a day not meant for work. What could be the reason?** **Answer:** Admin needs to check the workday setup on the schedule to confirm if the specified day was not included as a work day.![Screenshot 2025-08-14 at 8.06.10 PM](https://support.seamlesshr.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%208.06.10%20PM.png?width=670&height=196&name=Screenshot%202025-08-14%20at%208.06.10%20PM.png) **13. Employees are unable to clock-in using the mobile application despite being within an active geofence. What could be the reason?** **Answer:**The issue is due to the geofence not being set accurately to the office location. The map is not always 100% precise when an address is entered, so after inputting the address. To resolve, kindly drag or manually navigate the pin on the map to the exact (or closest) position of the office premises. This will ensure employees can clock in correctly within the defined geofence. **14. We are unable to add a new employee to the Time management module. The attendance id was uploaded on the device but the employee is not reflecting on the schedule after republishing it.**  **Answer:** Since the employee was newly created on HRIS, you need to wait for at least 24 hours for the employee's detail to sync on the time management module. After waiting this period, you can re-attempt to add the employee on the time management module. **15. In creating a break time for a fulltime/rotational schedule, the break time is set at 60 mins but there is an error reading "break period should be less than or equal to break period" while break has been pegged at 240 mins This is same for penalty grace as well.** **Answer:**  **“Break starts”** (e.g., 10:00 AM) is the earliest time an employee can begin their break. - **“Break ends”** (e.g., 12:00 PM) is the latest time the break must end. - **“How long is the break period (mins)”** is the actual duration of the break. In **Screenshot A(below)**, the configuration is valid — for example, a **30-minute break** within a **2-hour window (10 AM – 12 PM)** is acceptable. ![Screenshot 2026-04-10 at 6.13.33 PM.png](https://support.seamlesshr.com/hs-fs/hubfs/undefined-Apr-15-2026-11-57-24-1190-AM.jpeg?width=670&height=365&name=undefined-Apr-15-2026-11-57-24-1190-AM.jpeg)     In **Screenshot B**(below), the break duration is set to **180 minutes (3 hours)** within a **2-hour window**, which is not possible. This is why the system throws the validation error, and this behavior is expected. **Screenshot B**   ![Screenshot 2026-04-10 at 6.13.57 PM.png](https://support.seamlesshr.com/hs-fs/hubfs/undefined-Apr-15-2026-11-57-24-3136-AM.jpeg?width=670&height=353&name=undefined-Apr-15-2026-11-57-24-3136-AM.jpeg) **16**.**Why are attendance records not updating for some employees?** **Answer:** Attendance records may not update if the employee does not have an **Attendance ID** assigned on the system. The Attendance ID is what links the employee’s clock-in activity from the device to their profile on the platform. If an employee clocks in on the device without an Attendance ID configured on their profile, the system cannot verify the record, and the employee may appear **absent**. **How can this be resolved?** - The employee’s **correct Attendance ID** should be uploaded to their profile. - The Attendance ID **must be unique** and should not already be assigned to another employee. - The Attendance ID must also exist in the **Device Manager** section before the attendance records can be repushed and correctly reflected on the system. 17\. **Why is an employee’s clock-in record available in Device Manager but not reflecting on the schedule?** **Answer :** If an employee’s clock-in record is available in **Device Manager** but is not reflecting on their attendance schedule, first confirm that the employee has an active **Timeblock/Shift Plan** assigned for the relevant date. In absence of a schedule, the system would not be able to match the clock-in record to an attendance schedule. **What to do:** 1. Go to **Time Management**. 2. Check whether the employee has a Timeblock/Shift Plan for the affected date. 3. If no schedule is assigned, assign the appropriate Timeblock/Shift Plan. 4. 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