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App Balance Does Not Match the Statement of Account - Breeze Payer

This article explains what to do when the balance displayed in the app differs from the balance shown on the statement of account. 

Before escalating the issue, confirm that both records use the same date range and payment account. Check the start and end dates, as well as the account selected for the comparison, to ensure the figures are being matched correctly.

If the discrepancy persists after confirming these details, contact our Support Team via

  • Email: support@seamlesshr.com

    Phone: 0201 330 6080

    WhatsApp: +234 916 653 6169

    In-app chat: Send us a message using the chat feature on the system.

Please include the payment statement, the relevant transaction details, and a brief description of the difference so the team can investigate promptly.