Service Temporarily Unavailable on Loan Page After Mandate Setup

How to resolve this

1.Confirm that the mandate setup was completed successfully

If you were redirected back to the loan page after signing the mandate and received a confirmation from the mandate provider, the setup may already be successful.Check for:

• Mandate confirmation message
• Successful redirection from the mandate page

If confirmation was received, proceed to the next step.

2.Refresh the loan page and log in again

Temporary session issues can prevent the portal from retrieving your updated mandate information.Try the following:

1. Log out of the Breeze app or Employee Benefits portal.
2. Close the application completely.
3. Wait 2 to 5 minutes.
4. Log back in.
5. Navigate back to Loans.

In many cases, the loan page loads normally after the session refresh.

 

3.Allow time for mandate synchronization

After a mandate is signed, several systems may need to exchange information before loan services become available.The mandate may still be:

• Processing
• Awaiting verification
• Updating internally
• Waiting for confirmation from a banking partner

If the mandate was completed recently, allow additional time for synchronization before attempting another loan application.

 

4.Check your internet connection

A weak or unstable internet connection can interrupt communication between the loan service and mandate verification service.Confirm that:

• You have a stable internet connection.
• Mobile data or Wi-Fi is working properly.
• Other areas of the application are loading successfully.

If connectivity is poor, switch networks and try again.

 

5.Do not create multiple mandates

If you have already completed the mandate setup process successfully, do not repeatedly create new mandates.Multiple mandate attempts may:

• Cause duplicate verification records.
• Trigger additional validation checks.
• Delay loan processing unnecessarily.

Always verify the status of the existing mandate before initiating another setup attempt.

 

Error messages — what they mean

Error Message	What it means and what to do
Service Temporarily Unavailable	The loan service cannot currently retrieve required information. Refresh and try again later.
Unable to Load Loan Information	A temporary communication issue exists between the loan platform and supporting services.
Mandate Verification In Progress	Your mandate has been submitted and is awaiting confirmation.
Failed to Retrieve Eligibility Information	Eligibility checks cannot be completed at the moment. Retry later.
Something Went Wrong. Please Try Again	Temporary system error. Log out, log back in, and retry.

Eligibility checks continue after mandate setup

Successfully creating a mandate does not automatically mean a loan has been approved.The platform may still need to validate:

• Employment eligibility
• Repayment capacity
• Salary history
• Existing loan obligations
• Product-specific requirements

Employee Benefits products have different eligibility criteria depending on the loan type selected.

Escalate to Support if:

• The error persists for more than 1 hour after successful mandate setup.
• The mandate was successfully signed, but the loan page remains unavailable.
• Multiple login attempts have failed.
• Multiple employees are affected simultaneously.
• You are unable to proceed with a loan application after completing all required steps.

Ensure that the following details are provided at the point of escalation: Employee name, Registered phone number, Company name,Loan product type, Date and time the mandate was completed, Screenshot of the error message, Screenshot of the mandate confirmation page (if available)

Please contact our Support team through any of the following channels:

• Email: support@seamlesshr.com
• Phone: 0201 330 6080
• WhatsApp: +234 916 653 6169
• In-app chat: Send us a message using the chat feature on the system.