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Payment Stuck on "Processing" or "Progressing" for Hours? Here's What to Do

This article explains what to do when a payment remains stuck on “Processing” or “Progressing” for an extended period.

If a payment has been stuck on "Processing" or "Progressing" for an extended period, complete the following steps before escalating
  1. Check for connectivity or session time-out issues - Refresh the page, clear your browser cache, or try an incognito window/different browser.
  2. Check for any error message or notifications - Look for any accompanying error message, code, or notification tied to the transaction.
Then escalate to:
  • Email: support@seamlesstech.com
  • Phone: 0201 330 6080
  • WhatsApp: +234 916 653 6169
  • In-app chat: Send us a message using the chat feature on the system.
Ensure that your Escalation Includes:
  • Transaction/reference ID
  • Timestamp of initiation
  • Screenshot of the current status
  • A summary of the checks already completed above (this helps the technical team skip redundant troubleshooting and move straight to root-cause investigation)