OTP not received when trying to complete a payment on Payer

What should I do if I do not receive the OTP when trying to complete a payment on Payer?If you do not receive an OTP, please follow these steps:

1. Confirm the error message: First, check the error message displayed on the platform, as this will help identify the cause of the issue.
2. Check your email provider: Confirm with your email provider that your email address is able to receive incoming emails and that emails from our service are not being blocked or filtered as spam.
3. Check the approval workflow: Contact our Support Team via the in-app Live Chat, email at support@seamlesshr.com, or WhatsApp on 0916 653 6169 so we can verify whether there is an issue with the approval workflow. If the workflow is down, this will need to be resolved before the OTP can be received.
4. Multiple OTP requests: If an OTP is requested or attempted multiple times within a short period, the email address may be temporarily blacklisted by our email service provider as a security measure to prevent fraudulent activity. In this case, our Support Team will verify the status and whitelist the email address where applicable.