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No Payment Account Balance Available to Retry a Failed Payment - Breeze payer

This article explains what to do when a failed payment cannot be retried likely due to insufficient balance in the payment account. 

Before retrying the failed payment, confirm that the relevant payment account has enough funds to cover the transaction. If the balance is insufficient, fund the payment account first. Once the required funds are available, you can retry the payment.

To confirm your available balance

  1. Click Overview in the left-hand side panel.
  2. Under Accounts, locate the payment account you want to use.
  3. Your account balance is hidden by default. Click the eye icon to display it.
  4. If the balance is insufficient, copy the virtual account details provided for the payment account.
  5. Transfer funds to the virtual account from your bank.
  6. Once the funds are reflected in the payment account, retry the failed payment.

Note: If you have multiple payment accounts, make sure you are viewing and funding the correct account before retrying the payment.

For further clarification or assistance, please contact our Support team through any of the following channels:

  • Email: support@seamlesshr.com
  • Phone: 0201 330 6080
  • WhatsApp: +234 916 653 6169
  • In-app chat: Send us a message using the chat feature on the system.