My Bank Is Not Supported for Direct Debit Mandate, What Can I Do?

The selected bank is not currently supported for direct debit mandate creation.
The bank is temporarily unavailable due to service downtime or maintenance.
The account name, account number, BVN, or KYC details could not be verified successfully.

Confirm that the bank you are trying to use appears on the supported banks list during mandate setup. If your bank is not listed, it is currently unavailable for direct debit mandate creation.
If you have another personal bank account, try using an account from a supported bank. Ensure the account belongs to you and matches your registered profile details.
Verify that your account number and BVN details are correct and linked successfully. A mismatch between your BVN records and bank account information may prevent mandate creation.
Check that your Breeze profile verification has been completed. If not, complete any outstanding verification requests.
If the bank is listed but you receive a failure message, wait a few hours and try again. Some mandate providers experience temporary downtime during banking network maintenance.
Update your Breeze app to the latest version before attempting the process again.
If you still cannot create the mandate, contact support with your employee ID, company name, bank name, and a screenshot of the error.

Error message	What it means and what to do
Bank not supported	The selected bank is currently unavailable for direct debit mandate setup. Use another supported bank account if available.
Unable to create mandate	The banking network or mandate provider may be temporarily unavailable. Try again later.
Account validation failed	Your account number, BVN, or account name could not be verified. Confirm your details and try again.
KYC required	Complete your pending identity verification before creating a mandate.

Yes. You may use another personal account from a supported bank, provided the account belongs to you and passes verification checks.

Supported banks may change over time as banking partners expand coverage. If your bank is unavailable today, check again during future updates.

No. Direct debit mandates must be authorized and completed by the account holder through the approved verification process

When to escalate

Please provide:

Please contact our Support team through any of the following channels:

If your bank is unavailable when setting up a direct debit mandate on Breeze, it usually means the bank is currently unsupported by our mandate provider, the bank is temporarily unavailable, or your account details could not be validated successfully.