How to Liquidate your loan /Benefit on Breeze - New ESS 

1. Login to the Breeze/ Employee self service -ESS
2. Click on Benefits on your ESS
   
   
   
   
3. Click on View all to see all your active benefits
   
   
   
   4. Click on the benefit you want to liquidate to view details of the benefit
   
   
   
   5. Click on Pay off Balance to initiate the benefit liquidation process
   
   
   
   6. The system displays the total amount to be paid, including transaction processing fee. Click on Proceed to continue.
   
   
   
   7. Make a bank transfer of the amount displayed to the system generated account number .
   
   
   
   8. Once payment is completed, the system automatically initiates the payment confirmation process.
   
   
   
   9. Once the transaction is confirmed, the following will happen: Loan is completed and the status is updated to liquidate. An email confirming the liquidation will be sent to you.
   
   However, if you missed the Account Number prompt while liquidating your loan and the status shows “Processing”, follow the steps below:
   
   1. Wait for 30 minutes, then return to the page and check if the “Pay off balance” button is available to restart the process.
   
   2. If the button does not reappear after 30 minutes, contact the appropriate support team, briefly describe the issue, and provide the following information:
   • Your name and organisation's name.
   • A screenshot of the benefit liquidation request showing “Processing”.
   • The benefit type.
   • The benefit amount.

Note: A “Processing” liquidation status does not confirm that your loan has been successfully liquidated, especially if you have not made the required payment. It means your liquidation request is still being processed and the loan has not yet been confirmed as fully paid.

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