How to Buy Airtime on Breeze - New ESS

Real tickets show that airtime purchase issues are usually caused by:

1. An incorrect phone number being entered.
2. Selecting the wrong network provider.
3. Insufficient available balance or benefit eligibility.
4. Temporary network or service interruptions.

How to buy airtime

1. Log in to the Breeze app.
2. Navigate to Benefits → Buy Airtime.
3. Choose one of the available tabs:
   • New Recipient - Purchase airtime for a new phone number.
   • Beneficiaries - Select a previously saved recipient
4. If selecting New Recipient:
   • Enter the phone number.
   • Select the correct network provider (MTN, Airtel, Glo, or 9mobile).
   • Verify that the number and network are correct before proceeding.
5. Enter the airtime amount you wish to purchase.
6. Review the transaction details carefully.
7. Confirm the purchase and complete any required authentication step.
8. Once successful, a confirmation message will appear, and the airtime should reflect on the recipient's mobile line shortly after processing.

Supported Networks - The following networks are supported for airtime purchases:

• MTN
• Airtel
• Glo
• 9mobile

Error messages and what they mean

Error message	What it means and what to do
Invalid phone number	The phone number entered is incorrect. Verify the number and try again.
Transaction failed	A temporary network or service issue occurred. Try again after a few minutes.
Insufficient balance	Your available balance is not enough to complete the purchase.
Service unavailable	Airtime services may be undergoing maintenance. Please try again later.

Frequently Asked Questions - FAQ

Can I buy airtime for someone else?

Yes. Select New Recipient and enter the recipient's phone number.

Can I save a recipient for future purchases?

Yes. Previously used recipients may appear under the Beneficiaries tab for quicker future transactions.

Which networks are supported?

MTN, Airtel, Glo, and 9mobile are supported.

Contact support if:

• Your purchase was debited but airtime was not received.
• The transaction remains pending for an extended period.
• You repeatedly receive errors despite entering correct information.

Please provide:

• Employee ID
• Company name
• Phone number purchased
• Transaction date and time
• Screenshot of the error or transaction receipt

Please contact our Support team through any of the following channels:

• Email: support@seamlesshr.com
• Phone: 0201 330 6080
• WhatsApp: +234 916 653 6169
• In-app chat: Send us a message using the chat feature on the system.