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How Do I Approve Payment Requests?

Payment requests follow the approval workflow configured by your organization. Approvers can review, approve, or decline requests assigned to them before funds are disbursed. Depending on company policy, payment approvals may require multiple approval levels and additional authentication.

Common reasons for delayed payment approvals identified:

  1. Approvers are unaware that a request has been assigned to them.
  2. Approval workflows contain multiple pending approval levels.
  3. External approvers have not completed their review.
  4. Final fund disbursement has not been initiated after approval.

How to approve a payment request

  1. Log in to Seamless Technologies.
  2. Open your Notifications or Pending Approvals section.
  3. Locate the payment request awaiting your approval.
  4. Review the request details carefully, including:
    • Request amount
    • Beneficiary information
    • Requesting department or employee
    • Supporting documents
  5. Click Approve if the request meets company requirements.
  6. Add a comment if approval comments are enabled within your company's workflow.
  7. If the request should not proceed, click Decline and provide a reason where required.
  8. If you are the final approver, confirm whether additional disbursement action is required. Some payroll and fund approval workflows require an administrator to manually initiate fund disbursement after approvals are completed.

Error messages and what they mean

Error message What it means and what to do
Approval no longer available Another approver has already acted on the request.
You are not authorized to approve this request You are not assigned to the approval workflow.
Approval step pending A previous approval level must be completed first.
Unable to complete approval A temporary system issue occurred. Try again later.

Frequently Asked Questions

Can I approve requests from my mobile device?

Yes. If your organization has enabled mobile access, you can approve requests through the SeamlessHR application.

What happens after I approve?

The request is forwarded to the next approval level or completed if you are the final approver.

Can I reverse an approval?

This depends on your organization's approval policy. Contact your system administrator if a request was approved mistakenly.

Contact support for further clarification via Email: support@seamlesshr.com , Phone: 0201 330 6080, WhatsApp: +234 916 653 6169, In-app chat , IF: 

  • The request does not appear in your approval queue.
  • You receive an authorization error despite being an approver.
  • The request remains pending after all approvals have been completed.
  • Funds cannot be disbursed after approval.
Please provide:
  • Company name
  • Request ID
  • Approver name
  • Screenshot of the approval screen
  • Date and time of the issue