FAQs
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      Learning Management System (LMS) FAQs

      FAQs on LMS

      1. Can I create and upload content on LMS as a User?

      Answer: As a manager or admin, you can create and upload specific courses related to the local content you are interested in.

       

      2. Are awards the only thing given at the end of a module/course? Are there certificates given?

      Answer: Yes, your admin can set up awards and certificates that can be issued to you once you complete a course.
       

      3. If a staff has personally taken a course can a line manager still assign that module to the staff?

      Answer: No, the line manager will be unable to assign as they will be notified that the course has already been assigned to the staff

       

      4. If a line manager puts a timeline on a course, what happens if the course is not completed within the specified timeline?

      Answer: You will still be able to take the course, however, the admin/ manager can see all overdue learners.

       

      5. Can the timeline be extended?

      Answer: Yes, an admin can extend course timelines

       

      6. Can we administer test(s) on the platform after a course has been completed (if the course doesn’t come with test questions)?

      Answer: Tests cannot be administered to pre-existing go1 courses that you have assigned to learners. However, you can administer tests/assessments for the courses that you upload(ed).

       

      7. Can an employee not belonging to my organization have access to content uploaded by my organization?

      Answer: Employees who do not belong to your organization would not have access to the learning resources/courses you have created on your platform; except it is a public course that has been vetted & approved for external use after submission to GO1.
       
      8. Can employees assign courses to themselves?
      Answer: As a manager or admin, you can assign courses to yourself, otherwise, you can enroll for a course.
       
      9. Why can't I access my learning on LMS?
      Answer: Kindly confirm from your admin/ manager if you have been enrolled on LMS
       
      10. Why is an employee unable to submit a test?
      Answer: 
      • Check that the employee has not previously taken and submitted the test
      • Check that the employee has not exhausted all set attempts to take the test