--- title: How to send queries to Employees description: "After a grievance or a disciplinary case has been created, privileged users like disciplinary admin, HR admin, reporting lines such as HOD and line managers can send queries to the affected employees.\nFollow the steps below to send query to employees" --- [Skip to content](https://support.seamlesshr.com/how-to-send-queries-to-employees#main-content) English Show submenu for translations [More support](https://support.seamlesshr.com/kb-tickets/new?hsLang=en) ![Logo-1.png\]](https://support.seamlesshr.com/hs-fs/hubfs/Logo-1.png?height=25&name=Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.seamlesshr.com/kb-tickets/new) - Go to seamlesshr.com Go to seamlesshr.com Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://support.seamlesshr.com/?hsLang=en) 2. [Disciplinary Module](https://support.seamlesshr.com/disciplinary-module?hsLang=en) 3. [Admin](https://support.seamlesshr.com/disciplinary-module?hsLang=en#admin) # How to send queries to Employees ## After a grievance or a disciplinary case has been created, privileged users like disciplinary admin, HR admin, reporting lines such as HOD and line managers can send queries to the affected employees. Follow the steps below to send query to employees 1 Click on cases, from the list of reported cases on the system click on view to view case details ![1663664417-screenshot-2022-09-20-at-09-32-20.png](https://s3.ap-southeast-2.amazonaws.com/s3.go1.service/seamlesshrdemo.mygo1.com/apiom/14813290/1663664360/1663664417-screenshot-2022-09-20-at-09-32-20.png)   2\. From the action button on the affected employee name click on query  ![1663664550-screenshot-2022-09-20-at-09-34-27.png](https://s3.ap-southeast-2.amazonaws.com/s3.go1.service/seamlesshrdemo.mygo1.com/apiom/14813290/1663664491/1663664550-screenshot-2022-09-20-at-09-34-27.png)   3\. Select the query template to use from the list of the already created template on settings. A fresh query can also be manually inputted in the description field if the query templates created by the admin does not fit the need. ![1663665180-screenshot-2022-09-20-at-10-10-19.png](https://s3.ap-southeast-2.amazonaws.com/s3.go1.service/seamlesshrdemo.mygo1.com/apiom/14813290/1663665123/1663665180-screenshot-2022-09-20-at-10-10-19.png) 4\. Select the query response time and if there's any file to attach to the query and submit. ![1663664724-screenshot-2022-09-20-at-09-41-39.png](https://s3.ap-southeast-2.amazonaws.com/s3.go1.service/seamlesshrdemo.mygo1.com/apiom/14813290/1663664665/1663664724-screenshot-2022-09-20-at-09-41-39.png)   Note that external modules can also send out queries to an employee, e.g. Time and Attendance, this can be achieved by using the query template feature.         - [Human Resource Management System](https://support.seamlesshr.com/human-resource-management-system?hsLang=en) - [Exit Management](https://support.seamlesshr.com/exit-management?hsLang=en#main-content) - [Employee Self Service (ESS)](https://support.seamlesshr.com/exit-management?hsLang=en#employee-self-service-ess) - [Admin](https://support.seamlesshr.com/exit-management?hsLang=en#admin) - [FAQs](https://support.seamlesshr.com/exit-management?hsLang=en#faqs) - [Recruitment Management System](https://support.seamlesshr.com/recruitment-management-system?hsLang=en#main-content) - 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