Unable to verify BVN error

BVN entered does not match the name/details on the salary account
Phone number used is not the one linked to the BVN with the bank
BVN was never added or has become unlinked on the employee's Breeze/HRMS profile,
Temporary downtime on the BVN/account provider NIBSS causes validation to fail or hang regardless of correct details.

Confirm the phone number - BVN verification only works if you're using the phone number that is registered to your BVN with your bank. If you recently changed your SIM or bank-registered number, verification will fail even if the BVN digits are correct.
Re-check the BVN digits - Your BVN is an 11-digit number. Confirm there are no missing digits, extra spaces, or transposed numbers before resubmitting.
Confirm your name matches - The name on your salary account must match the name tied to your BVN at your bank. Mismatches (e.g. maiden name vs. married name) commonly cause failed verification: update your bank records or use the name your BVN is registered under.
Update BVN on your profile - Go to Profile → Verification on the Breeze app (or the relevant step in the USSD flow, (*347*519#) and re-enter your BVN. If the field shows blank or the previous entry was rejected, this means BVN is not currently linked to your profile.
Retry after a short wait - If your details are correct but validation is stuck or times out, this is often temporary downtime on the BVN/account provider. Wait a few minutes and retry rather than repeating submissions in quick succession.
Escalate if it persists - If you've confirmed steps 1–3 is correct and verification still fails after a retry, contact support with your employee ID, company name, BVN-linked phone number, and a screenshot of the error.

Error message	What it means and what to do
BVN is mandatory	Your BVN is not linked or has become unlinked. Go to Profile → Verification to re-link it.
Unable to verify BVN / BVN verification failed	The BVN entered doesn't match your salary account name, or the phone number used isn't BVN-registered. Recheck digits, name, and phone number, then retry.
Account name enquiry unsuccessful / Could not complete	Caused by downtime on the account/BVN provider (NIBSS), not an error on your part. Wait and retry; escalate to support if it continues.
Invalid account number	The salary account number linked to your profile doesn't match bank records. Confirm the account number with your bank before retrying.

Contact Support If your BVN digits, phone number, and account name are all confirmed correct and verification still fails after retrying.

You can contact us through any of the following channels: