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Transfer Completed but Receiver Has Not Received the Funds

This article explains what to do when a transfer has been successfully sent from the payment account but the recipient has not received the funds. 

  1. Check the payment status first. Confirm whether the transfer shows as Successful.
  2. If the payment status shows Successful but the beneficiary has not received the funds, share the payment reference with the beneficiary and advise them to contact their bank for further assistance.

  3. You can also contact our Support team to request the transaction session ID. This ID can be shared with the beneficiary to assist their bank in tracing and resolving the transaction.

  4. If the issue persists, contact our Support Team via the in-app Live Chat, email at support@seamlesshr.com, or WhatsApp on 0916 653 6169.  Kindly provide the payment statement and all relevant transaction details to help the team investigate the issue.