PFA or RSA details are wrong or failing verification

1. Open the Breeze app or log in through the web and go to your employee dashboard. Click on the icon at the top right-hand side of the dashboard. A dropdown menu will appear where you will see Profile, Change Password and Logout.
2. Click on Profile. This will open your profile page. Click on Edit and then select Bank Account.
3. Scroll down to the PFA section and check if your RSA number has been entered and is correct.
4. If the RSA number is correct, the system should display the name of your PFA. Confirm that the PFA details are correct and then save your changes.
5. If applicable, nudge your HR/Admin to approve your profile after you have saved the changes.
6. If the error persists, kindly confirm that your RSA number is correct. If the RSA number is correct and you are still experiencing the error, contact support with your employee ID, company name, and a screenshot of what you see.

Error messages :

What they mean RSA number is incorrect - Your RSA number may have been entered incorrectly. Confirm your RSA number with your PFA and update it in your profile.

PFA name is not showing: This may mean that the RSA number entered is incorrect or cannot be matched to your PFA. Confirm that your RSA number is correct and try again.

When to escalate If you have confirmed that your RSA number is correct, the correct PFA name is displayed, and your profile has been saved/approved where applicable, but the error still persists — contact our Support Team via the in-app Live Chat, email at support@seamlesshr.com, or WhatsApp on 0916 653 6169. Kindly provide your employee ID, company name, and a screenshot of what you see.