Payment failed due to bank error, how do I update the bank details

Bank details cannot be updated on Payer for a payment that has already been processed. A one-time payment can be used to pay the employee if they provide a different account. On Payroll, the rectify button can be used here.

• Payer: Bank details cannot be updated once the payment has already been processed. If the payment failed due to incorrect bank details, the employee can provide an alternative account, and the admin can use a one-time payment to pay the employee into the new account.
• Payroll: The Rectify option can be used to correct the employee’s bank details and resolve the failed payment. Once the details have been rectified, the payment can be processed again.
• Rectify errors: If an error occurs when using the Rectify option, the specific error message should be reviewed to determine the appropriate resolution. But note that failed payments cannot be rectified on Payer, you can either retry the failed payment after the wait period or run a new payment.