How do I update or change an existing direct debit mandate bank account?

If you need to update or change your existing direct debit mandate, follow the steps below based on your mandate type;

 

1. E-Mandate (If Mono Is Still on Hold);

For E-Mandate, deductions are made from your salary account. If you need to change your salary account, you will need to update your account details on your ESS profile.How to update your salary account:

1. Log in to your ESS.
2. Navigate to Profile.
3. Navigate to Account Details.
4. Click the Edit icon.
5. Update your salary account details.
6. Click Save/Update.

Important: Please make this update before your company's salary payment date to allow sufficient time for your administrator to review and approve the change.

Note: If you change your salary account details, you will not be able to take your employee benefit until your company pays your salary into the newly updated account.

2. Mono;

For Mono mandates, all bank accounts linked to your BVN are connected for direct debit. This means deductions can be made from any eligible bank account linked to your BVN.What to do:

• Ensure that at least one of your linked bank accounts is sufficiently funded for the deduction.
• If your main salary account is not funded, the deduction may be attempted from another eligible account linked to your BVN.

Note: Mono currently does not support neobanks such as OPay, PalmPay, and Kuda MFB, as well as other similar banks.

Mandates are currently supported and approved only for traditional bank accounts.

Please note that once direct debit mandate payment is made, it cannot be reversed.