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How Do I Update Beneficiary Details on Breezepayer?

This article explains how beneficiary details can be updated on Breeze Payer

Beneficiary details are used when making payments such as airtime purchases, transfers, or other financial transactions on Breeze. If your beneficiary information is incorrect or outdated, you can update or create a new beneficiary before completing a transaction.

Common causes includes:

  1. Incorrect account or phone number saved on a beneficiary profile.
  2. Users attempting to edit a beneficiary that no longer exists.
  3. Changes to a recipient's bank account or phone number.
  4. Users selecting an old, saved beneficiary during a transaction.

How to resolve this

  1. Log in to the Breeze app.
  2. Navigate to the product where the beneficiary is being used (for example, Airtime, Data, or Transfers).
  3. Open the Beneficiaries section to view your saved recipients.
  4. Select the beneficiary you want to update.
  5. Edit the required information such as:
    • Beneficiary name
    • Phone number
    • Bank account number
    • Bank name
  6. Save the updated information.
  7. If editing is unavailable for the beneficiary type, create a new beneficiary using the correct details and use the new record for future transactions.

Error messages and what they mean

Error message What it means and what to do
Beneficiary not found The selected beneficiary record no longer exists. Create a new beneficiary.
Invalid beneficiary details Some information entered does not pass validation. Verify and try again.
Unable to update beneficiary A temporary system error occurred. Try again later.
Verification failed The recipient details could not be verified. Confirm the account information.

Frequently Asked Questions - FAQ

1.Can I delete an existing beneficiary?

Yes. Depending on the product, beneficiaries can either be edited, removed, or replaced by creating a new beneficiary.

2.Will updating a beneficiary affect previous transactions?

No. Previous transactions remain unchanged and will still appear in your transaction history.

3.Can I have multiple beneficiaries?

Yes. You can save multiple beneficiaries and choose the appropriate one during a transaction.When to escalateContact support if:

  • The beneficiary details are correct but cannot be saved.
  • The beneficiary disappears after being saved.
  • Verification keeps failing despite using the correct information.

Please provide:

  • Employee ID
  • Company name
  • Beneficiary details being updated
  • Screenshot of the error

For more information or enquiries, contact support via in-app live chat, email at support@seamlesshr.com or via whatsapp at 0916 653 6169