An Employee's Bank Account Number Won't Validate

1. Open the Breeze app or log in through the web and go to your employee dashboard. Click on the icon at the top right-hand side of the dashboard. A dropdown menu will appear where you will see Profile, Change Password and Logout.

2. Click on Profile. This will open your profile page. Click on Edit Profile and then select the Bank Account section of the profile.

3. The first item in the section is Bank Name. Ensure that the bank name has been entered and is correct.

4. The next field is Bank Account Number. Check that the bank account number is correct. Inputting an account number in the field provided prompts a validation action on the system. When the account number is correct, ‘account verified’ is displayed with the account name in a green font colour under the account number field. The account name is also automatically inputted into the Account Name field immediately below. Save the changes.

5. If applicable, nudge your HR/Admin to approve your profile after you have saved the changes.

 

6. If the account details are correct and you are still experiencing the error, contact support with your employee ID, company name, and a screenshot of what you see.

Error message — what it means

Sorry the account number is invalid. Please check and try again.

A wrong bank may have been selected, or the account number may have been entered incorrectly. Confirm your bank is correctly selected; your account number entered correctly and update your profile.

 

When to escalate

If you have confirmed that the correct bank is selected, your account number is correct, and your profile has been saved/approved where applicable, but the error still persists — contact Support with your employee ID, company name, and a screenshot of what you see.

1. Log into Breeze and switch from the Self-Service view to the Admin view.

2. Go to HRIS. Click on HRIS, then select Employee List under Employee.

3. Search for the employee experiencing the error and click on the employee's name to open their profile.

4. On the employee's profile, click Edit Profile and then select Bank Account.

5. Check the bank account details. The first item in the section is Bank Name. Ensure that the correct bank name was selected.

6. The next field is Bank Account Number. Check that the bank account number is correct. Inputting an account number in the field provided prompts a validation action on the system. When the account number is correct, ‘account verified’ is displayed with the account name in a green font colour under the account number field. The account name is also automatically inputted into the Account Name field immediately below. Save the changes.

7. After saving the changes, approve the employee's profile if approval is required.

8. If the error persists, reconfirm that the bank account details are correct and then contact support with the employee ID, company name, and a screenshot of what you see.

Error messages, what they mean

Sorry the account number is invalid. Please check and try again.

A wrong bank may have been selected, or the account number may have been entered incorrectly. Confirm the employee’s bank is correctly selected, his/her account number is entered correctly and update the employee’s profile.

When to escalate

If you have confirmed that the correct bank is selected, the account number is correct, and the profile has been saved/approved where applicable, but the error still persists — contact support with the employee’s ID, company name, and a screenshot of what you see.