---
title: An employee was paid twice, how do I fix it?
description: Learn what to do when an employee is paid multiple times
---

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# An employee was paid twice, how do I fix it?

If an employee has been paid twice, follow these steps:

1. Download the account statement and investigate the transactions using the employee’s account number to confirm the duplicate payment.
2. If the duplicate payment is confirmed, the employer should reach out to the employee and request a refund of the excess payment.
3. Do not make any further payments. Contact Customer Support immediately with the employee details and both payment references so the duplicate payment can be investigated and prevent a recurrence.

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