How do we reduce transaction retry waiting time on payer?

The retry waiting time on both Payer and Payroll is currently set at 3 hours and cannot be reduced or overridden by an employer or by us.

This is a deliberate control to reduce the risk of duplicate payments when a transaction is retried.The 3-hour wait allows sufficient time to confirm the true status of transactions that appear to have failed. In some cases, a payment may still be processing with the bank or payment provider even though it initially shows as failed. Retrying too early could therefore result in both the original payment and the retry being successful, leading to a double payment.

The waiting period cannot be manually changed for an individual employer, payroll, or transaction. Any reduction would require SeamlessHR to review its payment policy and confirm that appropriate controls are in place to prevent duplicate payments. If SeamlessHR is satisfied that the risk has been adequately addressed, the policy and retry waiting time can then be reconsidered.