--- title: How do we reduce transaction retry waiting time on payer? description: How do we reduce transaction retry waiting time on payer? --- [Skip to content](https://support.seamlesshr.com/-how-do-we-reduce-transaction-retry-waiting-time-on-payer#main-content) English Show submenu for translations [More support](https://support.seamlesshr.com/kb-tickets/new?hsLang=en) ![Logo-1.png\]](https://support.seamlesshr.com/hs-fs/hubfs/Logo-1.png?height=25&name=Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.seamlesshr.com/kb-tickets/new) - Go to seamlesshr.com Go to seamlesshr.com Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://support.seamlesshr.com/?hsLang=en) 2. [Financial Products](https://support.seamlesshr.com/financial-products?hsLang=en) 3. [Admin](https://support.seamlesshr.com/financial-products?hsLang=en#admin) # How do we reduce transaction retry waiting time on payer? The retry waiting time on both Payer and Payroll is currently set at 3 hours and cannot be reduced or overridden by an employer or by us. This is a deliberate control to reduce the risk of duplicate payments when a transaction is retried.The 3-hour wait allows sufficient time to confirm the true status of transactions that appear to have failed. In some cases, a payment may still be processing with the bank or payment provider even though it initially shows as failed. Retrying too early could therefore result in both the original payment and the retry being successful, leading to a double payment. The waiting period cannot be manually changed for an individual employer, payroll, or transaction. Any reduction would require SeamlessHR to review its payment policy and confirm that appropriate controls are in place to prevent duplicate payments. 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